FREQUENTLY ASKED QUESTIONS (FAQs)
TOPICS
WEBSITE SPECIFIC
How do I submit a rebate?
If you've purchased a product that qualifies for a rebate, you can submit it on our rebates site.How do I register my Baby Lock machine, serger and/or Gold Standard or Love of Sewing?
- Login to your Baby Lock Account
- From the Dashboard, click the Register a New Machine
- Enter the information, select Validate
UPDATES & SUPPORT
My Solaris and Palette 11 are not staying connected for wireless transfer of my embroidery designs. Any info or advice?
The wireless transfer between Palette 11 and the Baby Lock Solaris is designed so that both the Solaris and Palette 11 maintain the connection when either is turned off.
- If one or both are turned off, it is recommended that the Solaris be turned on before launching Palette 11.
- Both Palette 11 and the Solaris are mobile connections, resulting in the occasional disconnect between them. While you are able to turn both the computer and the machine off without losing connection between the two, we have found that an update of the computer’s operating system or the computer going into hibernation/sleep mode, can interfere with that connection. In that case, you should follow the steps to reconnect Palette 11 to the Solaris to make the wireless transfer available once again.
Where can I find updates for my machine?
You can find updates and manuals for your machine on our machine support page, or by going to its product page. You can find machine product pages by searching for a machine name or model number, or by going to our machines page and browsing.
CLASSES, EVENTS & PROJECTS
Where do I set-up my new Love of Knowledge Membership?
CLICK HERE. Follow directions on this page to set up your new membership!What classes are available with a Love of Knowledge membership?
Your membership includes ALL the video classes we do.
PRODUCTS & ACCESSORIES
How do I know if an accessory will fit my machine?
Our latest Accessory Brochure provides details on machine compatibility. Click HEREto download!Why does the product I am interested in not have a price shown?
Products without a price shown are not currently being sold on babylock.com. Contact your local retailer for more information.
SEWED Plus MONTHLY SUBSCRIPTION
How can I purchase a Monthly Membership?
You can purchase and find all membership details HERE. After purchasing the subscription, your payment method will be automatically charged on the monthly anniversary of your purchase date.How do I use my subscription?
Once you purchase a SEWED Plus Monthly Subscription, you'll gain unlimited access to our class library. Start watching HEREor use the site search feature to find specific classes.How do I pause my subscription?
You can cancel your subscription at any time by going to your account and selecting "Manage Subscriptions" from the menu. Click "View/Manage", then "Unsubscribe". After your subscription ends, you can re-subscribe whenever you like.Why can't I purchase the SEWED Plus Subscription?
If you’re already enjoying SewEd classes through a 60-day free trial, Love of Knowledge Membership, or Love of Sewing Membership, you won't be able to purchase the SEWED Plus subscription at this time. We don’t want you to be charged for unlimited access you’re already receiving! When your current access period ends, you can click HEREto purchase a SEWEd Plus Monthly Subscription!Will I be able to watch Classes right after I purchase?
In most cases - your access to classes will be available as soon as you complete your subscription. However, in some cases, class access may be delayed up to 48 hrs following purchase of this subscription. We apologize for this inconvenience and are working to improve processing times.
