Baby Lock is committed to ensuring you are satisfied with your order and purchase.  If it is necessary to return an item purchased through, contact our  Customer Service department to obtain a pre-paid return shipping label.

Merchandise returned without first contacting our Customer Service team may not be accepted.

Merchandise returns will be accepted within 30 days from order date. 

Returns must be delivered in new, unused condition with the original packaging.

To initiate a return contact us at 1-800-547-8025 (M – F , 8am – 5pm CT)