Baby Lock Support

Frequently Asked Questions

Website Specific

How do I register my Baby Lock machine, serger and/or Gold Standard or Love of Sewing?

  1. Login to your Baby Lock Account
  2. From the Dashboard, click the Register a New Machine
  3. Enter the information, select Validate

How do I change the information [email, address, phone, what I own, etc.] in my Baby Lock Profile?

  1. Sign into your Baby Lock Profile by clicking Login/Register in the upper right corner.
  2. Once in your account, scroll down to find the My Profile section.
  3. Click the blue pencil icon - Edit.
  4. Update your information.
  5. Click the Update button that coincides with the information you changed.

How do I set up my Baby Lock Profile?

  1. Click Login/Register button in the upper right corner
  2. Scroll to find the Open One Today link and click it
  3. Click "Join now" button
  4. Enter your personal information
  5. Click "Join Baby Lock"

Why do I want a Baby Lock Profile?

There are a number of reasons you would want to have a Baby Lock Profile:

  • So you can register to receive Baby Lock email Newsletters containing all sorts of valuable hints, promotions, and event information.
  • So you can register your Baby Lock machines, sergers, and Gold Standard.

Updates & Support

Do I need to oil my Sashiko machine?

Yes, you should oil your Sashiko and we recommend you do so daily. Watch this video to learn how to keep your Sashiko machine in tip top shape. NOTE-Always turn off your Sashiko machine and unplug it before cleaning and oiling.

Classes, Events & Projects

What classes are available through the Love of Knowledge Membership?

Your membership includes ALL the video classes we do. Click here for the PDF Course Catalog for the Sew at Home/Love of Knowledge websites. When we add a new one, it will just automatically be in your account, ready to view!

Who do I contact if I have additional questions regarding specific class content?

You may find the instructor’s email address at the end of your class handout. If it is not in the handout, then email us directly at sewathome@tacony.com and we'll make sure you get the answer.

How many times can I view a specific video in my Love of Knowledge account?

You can view each video as many times as you want as long as your Love of Knowledge account is active.

Is there a way to fast forward or rewind on the video?

YES. After you have started to ‘Play’ the video, simply left click in the time line bar (bottom of the video) and scroll to the desired place in the video.

Products & Accessories

How long does the Love of Knowledge Membership last?

Your membership to all the Love of Knowledge videos depends on what you purchased and for how long. If you purchased the Love of Knowledge as part of the Love of Sewing package, then your membership is for 4 years. If you purchased a 'stand-alone' Love of Knowledge membership, then your membership will be valid for either a 2 or 4-year period, depending on what you purchased.

I keep getting an error message on my Alliance, "Replace bobbin winder to original position". How can I fix it?

Check that the bobbin winder shaft has been returned to original position.

What is the best way to do stippling or free motion quilting on Baby Lock without a stitch regulator?

Increase your stitching speed, decrease your tension, and lengthen your stitch.  Experiment with the settings and speed until you get 'the hang of it' and the desired results.

We have a great and Bonus Sew at Home OnDemand (pre-recorded) class just that subject and is called "Free Motion Quilting with your Baby Lock?" Click here for a link to the Sew at Home OnDemand website and order this FREE video class today! Note you will need to set-up an account on this website, even if you have a Baby Lock website profile, they are different.

Does Baby Lock make embroidery design collections or embroidery cards any longer?

No we no longer produce embroidery designs under the Baby Lock name. We recommend you visit the Amazing Designs or Nancy's Notions websites.

I purchased a Love of Sewing for my Baby Lock machine but it will not let me register it.

If your machine was already registered and you are now wanting to add a Love of Sewing, your Baby Lock retailer will have to register your Love of Sewing and attach it to your machine registration for you.

None of the lights above the needle are lit but my machine is on. What is wrong?

Check to see your bobbin winder spindle is moved all the way to the left.

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